Frequently Asked Questions

Everything you need to know about shopping with INNSLANE.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments for the best results.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

INNSLANE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.